Frequently Asked Questions

How do I create an account & start testing my products?


• You can create an account during checkout or continue as a guest and set up your account later!

• Your potency test will be processed as soon as your order is paid for and your sample with chain of custody is recieved by us,  


How do I get samples to your facility?


• We offer FedEx shipping labels you can add to your cart on our website.


What are your business hours?

• Monday - Friday: 8:30 AM - 5 PM



When will my results be ready?

• Ionization Labs is open 8 AM - 5 PM CST Monday-Friday.

• We process every order within 24-72 hours of receiving the sample.


What Testing do you offer?


• 14 cannabinoid profile potency tests.


How can I test my products at my own facility?

• Learn more about Cann-ID


How do I hire a sample Handler?


• You can hire a sample handler from this list provided by the TDA.



How do I pay for testing?


• Ionization Labs accepts all major credit cards. You can pay online by clicking ‘proceed to checkout’ or over the phone.


• Give us a call at (512) 470-7262!


How much of my sample do you need for testing?


• Flower , Bud, Biomass ( Dry weight): 3 to 5 grams

• Oil, Wax, Shatter, Distillate, & Isolate, concentrates/extracts: 0.5 to 1 gram

• Topicals, Roll-ons, Lotions, Salves, creams: 3 grams - 0.5 fl oz

• Edibles, Gummies, Capsules: 3 to 5 pieces or 5 grams

• Tinctures, Infused Oil, Oil-based: 5 ml

• Water soluble suspended in H2O: 60 ml


Still Have Questions?

Reach out to industry experts.