Frequently Asked Questions
How do I create an account & start testing my products?
• You can create an account during checkout or continue as a guest and set up your account later!
• Your potency test will be processed as soon as your order is paid for and your sample with chain of custody is recieved by us,
How do I get samples to your facility?
• We offer FedEx shipping labels you can add to your cart on our website.
What are your business hours?
• Monday - Friday: 8:30 AM - 5 PM
When will my results be ready?
• Ionization Labs is open 8 AM - 5 PM CST Monday-Friday.
• We process every order within 24-72 hours of receiving the sample.
What Testing do you offer?
• 14 cannabinoid profile potency tests.
How can I test my products at my own facility?
• Learn more about Cann-ID
How do I hire a sample Handler?
• You can hire a sample handler from this list provided by the TDA.
How do I pay for testing?
• Ionization Labs accepts all major credit cards. You can pay online by clicking ‘proceed to checkout’ or over the phone.
• Give us a call at (512) 470-7262!
How much of my sample do you need for testing?
• Flower , Bud, Biomass ( Dry weight): 3 to 5 grams
• Oil, Wax, Shatter, Distillate, & Isolate, concentrates/extracts: 0.5 to 1 gram
• Topicals, Roll-ons, Lotions, Salves, creams: 3 grams - 0.5 fl oz
• Edibles, Gummies, Capsules: 3 to 5 pieces or 5 grams
• Tinctures, Infused Oil, Oil-based: 5 ml
• Water soluble suspended in H2O: 60 ml
Still Have Questions?
Reach out to industry experts.